Jan 24, 20214 min readGetting an NHS Covid test: a Good Service?The other day, I felt myself coming down with something. As I had some of the symptoms, I dutifully booked in for a drive-through NHS...
Jan 16, 20213 min readBook Review: 'Good Services'Continuing the theme of service design from my last post, I wanted to write a review of a very approachable, clear and insightful book...
Jan 16, 20213 min readBook Review: 'This is Service Design Thinking'As my recent design work has been very service focused, I thought I’d break the blogging ice with a review of a classic book on the...
